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Archived: Monkmoor Dental

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Inspection report


Date of Publication: 29 March 2013
Follow Up Report published 29 March 2013 PDF | 72.9 KB

Overview

During a check to make sure that the improvements required had been made

When we inspected Monkmoor Dental Practice on 4 July 2012 we found that they were not meeting three of the five essential standards of quality and safety. At the time the provider told us that they would make required improvements and they sent us an action plan as to how they were going to do it.

In preparation for this review the provider sent us additional information detailing further improvements to practice.

They told us that medical information was now requested, documented and regularly updated. They also told us that any special requirements were recorded. We were told that treatment plans were now made available to people to inform them of planned treatment and any costs involved. People were also given copies of any referrals for specialist services.

Improvements had been made in relation to record keeping and audits of records now take place. We were told that records were now stored securely thus ensuring the confidentiality of information held.

The provider told us that improvements had been made in relation to complaints handling. They had systems in place for raising awareness of the policy and procedure including who to contact should they be dissatisfied with an investigation outcome. We were told that information could be made available in a range of formats.