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Inspection report

Date of Inspection: 28 November 2012
Date of Publication: 22 December 2012
Inspection Report published 22 December 2012 PDF | 83.33 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2012, talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

There was a quality assurance system in place that included patient satisfaction surveys. Survey questions included "I am treated with respect by staff", "There is good patient information material", "My treatment is always explained to me", "The treatment rooms always appear clean and tidy" and "The nursing staff are friendly and try and put me at ease". We saw that the majority of people who had completed the surveys had answered positively to all the questions. Comments seen on the surveys included "All round very good service” and “Never had a problem, best dentist I have had”.

We saw from patient records and cleaning schedules that regular auditing was undertaken to ensure that people were protected against the risks of inappropriate or unsafe care and treatment.