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Inspection report

Date of Inspection: 28 November 2012
Date of Publication: 22 December 2012
Inspection Report published 22 December 2012 PDF | 83.33 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2012, talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

We looked at a sample of patients' records and saw that the treatment that had been carried out had been recorded. The records included details of patients' dental history and a thorough medical history. We saw that the medical histories had been updated at each appointment and amendments had been made when needed. People said they felt safe and cared for by the dental team. This was because the clinical staff had made sure they knew their current health needs well, and that these were taken into account when they were undergoing dental treatment.

We were told that the dental staff encouraged children to be involved in their treatment, and that the clinical staff always ensured that treatments were explained to children in a gentle, and easy to understand manner. The practice encouraged a representative to accompany people who lacked capacity to make decisions or choices about their treatment. Treatment plans were discussed with the patient, and if necessary the patient's representative was involved in the discussion. This meant that the person was supported with their care in a way that was individual and in accordance with their wishes.

To assist people to maintain their dental health we saw products on display in the waiting room that included toothbrushes and children's toothbrushes. We also saw information on the notice board in the waiting room that included “Prevent a child losing their smile”, “Stop smoking, start living”, and “How to keep your gums and teeth healthy”

The practice had appropriate equipment to support people in the event of a medical emergency. We were told that the equipment had been checked recently and we saw records that confirmed this. We saw that two medicines for emergency care were past their expiry dates and the practice manager, confirmed by email following the visit that these had been replaced.

Staff told us that they had received training in relation to medical emergencies and staff training certificates that we saw supported this.

Patients were given information on how to contact the local NHS dental emergency service out of hours. The receptionist told us that they would always see a patient at short notice if they were experiencing any problems. One person spoken with said “I rang up and got an appointment straight away”. This meant that people experienced effective, safe and appropriate care, treatment and support that met their needs and protected their rights.