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Inspection report

Date of Inspection: 28 November 2012
Date of Publication: 22 December 2012
Inspection Report published 22 December 2012 PDF | 83.33 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2012, talked with people who use the service and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who used the service were given appropriate information and support regarding their care or treatment.

We saw examples of patient information on the notice board in the waiting room. These included a practice leaflet, fee arrangements for National Health Service (NHS) patients and private patients; out of hours emergency contact phone numbers and leaflets in relation to dental care. We saw that there was a complaints procedure on display. This procedure gave people full information about who to complain to, and what process would be followed if the practice received a complaint.

The dental staff told us that the majority of patients were treated under the NHS. We saw that the required NHS form was completed in relation to these patients. The form showed what treatment was needed and the costs for the treatment. People spoken with confirmed that they had signed the form and that it detailed the treatment that was to be undertaken.

On the day of the visit there was one dentist working in the surgery assisted by a dental nurse. We saw that consultations took place in a private surgery room. People told us they were able to express their views and were involved in making decisions about their care and treatment. The dentist told us how he discussed all aspects of care and treatment with each patient. We saw staff speaking to patients in a respectful manner. This meant that people understood the care, treatment and support choices that were available to them.

Staff understood the requirements of privacy, dignity and confidentiality and this was respected. People who used the service said that they were involved in making decisions about their care and treatment and confirmed that the dentist always explained what they were doing, what they had found during examination and what the treatment options were. One patient told us “I would recommend the practice to other people”

We looked at the patient care and treatment records including paper and computer records. These demonstrated that the medical history of the patients was checked at the commencement of a new treatment period. This was confirmed by the patients we spoke with.

People told us that they were always treated with respect and dignity by all the staff and found the practice staff professional and friendly. This showed that people had their privacy, dignity and independence respected.