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Archived: Bluebird Care South Tyneside

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Inspection report

Date of Inspection: 19, 23 September 2013
Date of Publication: 26 October 2013
Inspection Report published 26 October 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 September 2013 and 23 September 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

At this inspection we found that systems designed to enable the provider to assess and monitor the quality of the services were in place. For example, the service now undertook annual surveys asking for feedback on the quality of services provided. We had access to the feedback and the management analysis of the information.

There were systems in place for monitoring the quality of the service. Quality audits were in place for key areas of service, including medication, accidents and incidents,

In order to ensure people lived and worked in a safe environment there were health and safety audits completed before people were offered a service.

The manager told us that unannounced visits to each person's home are carried out by the supervisor where they observed the care workers as they care and support people. They use these visits to assess the care workers competence.

The service had a complaints policy in place and there was a system for assessing and monitoring complaints. People were aware of the complaints procedure and felt able to approach the manager if they had any concerns, knowing this would be acted on.

We saw evidence that regular staff meetings had been carried out, which had an agenda and were recorded with minutes attached. Staff confirmed they attended regular staff meetings and were confident in raising issues within those meetings. Additionally, staff confirmed they signed to state they had read the minutes of previous staff meetings.