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Archived: Bluebird Care South Tyneside

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All reports

Inspection report

Date of Inspection: 19, 23 September 2013
Date of Publication: 26 October 2013
Inspection Report published 26 October 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 September 2013 and 23 September 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

During our inspection we visited three people in their own homes. They told us that they had always been treated with respect by staff. Each person we spoke with told us that staff were providing the support that they wanted and they all told us they were very satisfied with this care.

When we spoke with staff they demonstrated they had a sound knowledge of managing and supporting people needs, covering medication, personal care needs and also companionship.

Care plans contained instructions on how to meet people’s needs. For example, they described the type of support, equipment and medication that was needed. Care plans included records relating to the care provided, which were updated each time a person was visited by a care worker.

Records showed that each person had their needs assessed prior to receiving a service. In addition records showed that risks to people’s health and welfare had been identified and that plans to manage these risks were in place and were recorded in people’s care plans.

One person we spoke with told us "The staff are always polite and I can have a chat with them." Another person said they "The staff at the office always let me know if people are running late". One relative told us "My mam likes the girls coming round and they are very good with my mam".

People confirmed they kept written care plans in their homes and these were regularly looked at by carers. Staff told us they kept up to date with people's needs by looking at the care plans.

Any significant changes to people's needs or care arrangements would prompt a reassessment visit before the scheduled time. For minor changes care plans would be amended in the office and a copy taken to be put in the person's home file by the staff at the next visit.

There were arrangements in place for dealing with foreseeable emergencies. For example, there was an out of hours on call system, when a senior member of staff was available. There were also procedures in place to manage unexpected staff sickness, to ensure that all visits were covered.

We spoke with three staff who described the care they regularly delivered to two people and what their needs were. Staff demonstrated knowledge of people's preferences and told us how they met particular needs. We saw examples in daily records of care where staff had recorded information about the care delivered and that they had chatted with the person. This information would assist other staff who were due to deliver care later in the day.