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Archived: Bluebird Care South Tyneside

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All reports

Inspection report

Date of Inspection: 19, 23 September 2013
Date of Publication: 26 October 2013
Inspection Report published 26 October 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 September 2013 and 23 September 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Before people received any care they were asked for their consent and staff acted in accordance with their wishes.

Reasons for our judgement

We looked at five care plans out of 86 and we saw evidence of each person's care plan being signed by the person or their relative.

We spoke to the registered manager who confirmed people and their relatives were involved in decisions about their care and there was not a formal process in place to document consent within peoples care plans.

Before people received any care or treatment, they were asked for their consent and the provider acted in accordance with their wishes.

The people we spoke with all said they had been involved in planning their care and told us that they could contact the main office if they had any queries. One person told us, "Bluebird are excellent. They came out asked me what I needed and they have been great."

We reviewed five support plans out of 86. We saw that Bluebird Care South Tyneside carried out a detailed assessment of the person and their support needs prior to implementing the service. During this process, the manager obtained the person's consent to different aspects of their care. We saw in each case the person or their

representatives were included in issues involving consent to care and treatment. They had signed the care plans for the delivery of care.

The manager or the supervisor carried out a needs assessments regarding all aspects of the person's care, such as assistance with their personal hygiene needs, mobility, continence and medication.

Overall we found there was sufficient evidence to demonstrate that the service was fully compliant with this outcome.