They undertook patient satisfaction surveys and had completed an infection control audit. Audits were also in place regarding the completion of care records, monitoring the do not attend appointments and the use and effectiveness or orthodontic appliances.
Due to the nature of the service provided all people receiving treatment remained under the care of their own dental practitioner. The practice facilities were clean and well maintained with appropriate floor and surface coverings. However there were no cleaning logs maintained to demonstrate what had been done and by whom.
We found that staff received appropriate professional development and were able to obtain further qualifications. One member of staff told us; 'We are a good team and have worked together for a long while. We have a full team approach rather than an them and us.' We were also told that as a result of the practice having a small staff team and little staff turnover that there was an open culture for discussing anything of concern and that supervision was an on-going continual process.