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Archived: Support at Home

Suite 25, St Andrews Business Centre, St. Mary's Road, Liverpool, Merseyside, L19 2NL (0151) 494 5654

Provided and run by:
Support at Home Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

11 February 2014

During an inspection looking at part of the service

At our last inspection visit on the 12 September 2013 we found that staff were not fully aware of the actions they would need to take when people lacked capacity to consent. We also found that the administration of medication policy and procedure was not sufficiently detailed and people's medication support needs were not recorded appropriately. This meant that people were not fully protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines.

At this inspection visit we viewed the administration of medication policy and procedure held by the service and talked with four members of staff. We looked at care records belonging to two people who used the service. We saw evidence which demonstrated that staff understood the actions they needed to take when people lack capacity to consent. We found that people were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

12 September 2013

During a routine inspection

We spoke with five people who used the service and they gave us good feedback about their support. People told us they felt listened to and respected by staff. People told us the agency had asked them what support they required and how they wanted this to be provided and that the service they received was as they had requested. People’s comments about the service included the following: “They are very reliable, they have never let me down”, “I have the same carers most of the time and they know what I need” and “I have no complaints about the service they are very good.”

We also contacted relatives as part of our inspection. One relative told us that staff were punctual and reliable and they felt the quality of the service was good.

We found that some of the procedures in place for supporting people with their medication were not fully effective. This could lead to people not being appropriately supported with their medication.

Staff felt well supported and appropriately trained. Communication across the staff team was reported to be good and staff were being provided with supervision meetings on a regular basis.

The provider had systems in place for checking on the quality of the service and these included seeking the views of people who used the service.

13 December 2012

During a routine inspection

People using the service told us they were happy with the care and support they had received and that staff had always been respectful towards them and protected their privacy and dignity. People told us they had made decisions about their care and support and felt that their choices and wishes had been listened to and had been acted upon.

People’s comments included the following; “I feel comfortable because I have a small group of carers who know what I need”, “The service is very very good”, “Its’ excellent and I have never had any reason at all to complain. The carers are always punctual and totally reliable”.

We were given positive feedback about the care workers. People described staff as “Excellent”, “Reliable” and “Spot on”. One person said “The staff are very approachable, they’re warm and professional at the same time”.

We found that staff were supporting the aims and objectives of the service in encouraging people to make choices, use their skills, and participate within their local community.

Checks had been carried out on staff before they started working for the agency. These aim to ensure people are supported by staff who have the appropriate qualities, skills and experience they need to carry out their roles.

People told us they would feel confident to raise any concerns or complaints about the service but they had not had reason to do so We saw that when a complaint had been made it had been listened to and acted upon by the manager.