• Dentist
  • Dentist

Archived: Medyk Dental and Medical Centre

3-4 Abbey Parade, London, W5 1EE

Provided and run by:
Medyk Ltd

All Inspections

15 September 2014

During an inspection looking at part of the service

During our last inspections on 23 April, 02 May and 15 May 2014, we found shortfalls in relation to medicines management, recruitment procedures, and assessing and monitoring the quality of service that patients received. In particular there was no person with the designated responsibility to monitor the quality of the service and clinical governance within the practice. The provider did not store medicines safely or securely, and there were no procedures for monitoring medicines. We also found that recruitment procedures lacked consistency and that required checks had not been undertaken for some members of staff. Following the inspection the provider wrote to us and told us they would take action to ensure they were compliant with these essential standards.

At this inspection we found improvements had been made. The provider had taken action and clinical governance arrangements were in place to maintain and improve the quality of patient care. There were protocols to ensure medicines were checked and stored safely and securely. The provider had also revised their recruitment procedures to ensure there was consistency, and that the required checks were undertaken when new staff were recruited.

23 April and 2, 15 May 2014

During an inspection in response to concerns

We spoke with four patients and five members of staff during our inspection of Medyk Dental and Medical Centre (Medyk). The majority of patients we spoke with were satisfied with the service they received. They had confidence in the staff who they found to be competent and professional. Patients said they appreciated the opportunity to receive treatment by clinicians who were able to communicate with them in Polish. One patient we spoke with said they were not satisfied with the level of clinical professionalism.

The provider had systems in place to assess patient's medical and dental needs. Patient's medical assessments, diagnosis and their treatment plan were recorded electronically and kept securely at the clinic. A complaints procedure was in place and where people were not satisfied with their treatment they had utilised this procedure. There were records of complaint investigations with the outcome of the complaint and the response given by Medyk to the complainant.

A clinical governance system was not in place to ensure that decisions in relation to the provision of treatment were subject to clinical audit and were appropriate.

The provider did not have a clear operating procedure for monitoring and reviewing medicines handling.

The provider had not operated an effective recruitment procedure. There was a lack of consistency and the required checks had not been undertaken for all members of staff.

15, 18 March 2013

During a routine inspection

People told us that their health professional explained their treatment and costs to them prior to any work being done. They told us they were happy with the service they provided. One person told us "It's a good service I recommend it to my friends." Another person told us "it's convenient I don't have to wait to see a GP, I can call up and get an appointment that suits me."

Medical information was reviewed before the start of each treatment to ensure it was up to date and accurate and also to ensure the person did not have any medical conditions that would cause problems during treatment. Effective systems to manage the risk of infection were in place.

We found that the service carried out appropriate recruitment checks prior to staff being employed.

Complaint information was available for people to use if they wanted to raise any concerns. We found where complaints had been made these were resolved.