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Inspection report

Date of Inspection: 26 November 2013
Date of Publication: 20 December 2013
Inspection Report published 20 December 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 November 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

During our inspection visit, the dentist said that they carried out regular people’s satisfaction survey. The feedback from the last questionnaire survey completed in April 2013 had been positive. However, it had identified areas for improvement particularly to ensure people were comfortable and relaxed during treatment, using texting for sending reminders and appointments and waiting room chairs could be more comfortable. The dentist said that they had been exploring these suggestions as part of their action for implementation.

The staff we spoke with said that regular staff meetings had been held to discuss issues relating to the day to day running of the practice, training planning for staff and reflective learning so that people received safe and appropriate treatment to meet their needs.

We saw records of other health and safety checks, equipment maintenance and servicing that had been carried out so that the practice continued to provide a safe and comfortable environment for people using the service.