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All reports

Inspection report

Date of Inspection: 26 November 2013
Date of Publication: 20 December 2013
Inspection Report published 20 December 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 November 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The dentist said that all staff had completed an induction programme at the start of their employment. This ensured that they were aware of the policies, procedures and practices for their role. They also said that they had received other training relevant to their work including infection control, basic life support, child protection and safeguarding adults from abuse. We noted that information about the General Dental Council (GDC) Standards for the Dental Team had been displayed on the notice board so that people were aware of the standards expected from their dentists when receiving treatment. We also noted that the whistle blowing policy had been displayed so that staff were aware of their responsibilities for raising their concern about a wrong doing within the practice.

The staff we spoke with told us that they received regular appraisals where they discussed issues relating to their work, including their own learning and development needs as part of their continuing professional development (CPD). This was to ensure they were competent in their role.

The staff we spoke with said that they held regular staff meetings and that they worked well as a team and contributed their views on the running of the service.