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All reports

Inspection report

Date of Inspection: 26 November 2013
Date of Publication: 20 December 2013
Inspection Report published 20 December 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 November 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We reviewed five of the people’s records who had visited the practice on the day of the inspection. We noted that an oral assessment and a full dental mapping had been carried out. The staff we spoke with said that each person completed a medical history so that the dentists were aware of any medical conditions that may affect their treatment. The dentists said that they reviewed each person’s medical history during their visits so that up to date information was available to them prior to any treatment.

We observed one person having their dental treatment and noted that the dentist had explained to the person the treatment that had been agreed. They also explained the process of the treatment and they checked with the person whether they were in pain or not. The person confirmed that they felt reassured and relaxed during the treatment and were happy with the outcome. However, the provider may find it useful to note that a record had not been kept to show that a discussion had taken place and the treatment options provided to the individual.

We noted that each patient had signed to indicate their consent and the records showed that patients had been given treatment options so that they were able to make an informed decision. This meant that people had been given safe and appropriate treatment.

We identified that the practice had suitable systems, training, medicines and equipment in place to respond to medical emergencies and ensure people's safety. We evidenced from the staff training records that they had received training on how to deal with medical emergencies. We saw an action plan had been displayed in each surgery to ensure that staff were aware of the measures they should take in an emergency.

We saw records of the emergency medicines that had been audited regularly to ensure these were within the expiry date. Regular checks had been carried out on oxygen cylinders and portable suction machines to ensure that these equipment were in good working order and readily available for use.

We noted that the dental and x-ray equipment had been regularly serviced and maintained to ensure it was safe and people were protected.