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Inspection report

Date of Inspection: 26 November 2013
Date of Publication: 20 December 2013
Inspection Report published 20 December 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 November 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

The people we spoke with confirmed that they had been provided with information about the types of treatment available and the costs involved. We noted that leaflets about the services provided were available for people in the reception area. We also noted that the NHS 3 bands of fees had been displayed on the notice board so that people were aware of the costs they would have to pay when receiving treatment.

The dentist said that they always discussed people’s dental and oral problems with them and provided them with treatment options so that they would be able to make an informed decision. We observed that staff at the reception spoke politely with the people and those on the telephone. The staff said that they only asked people their names when they arrived and asked them to wait. They also said that they respected people's privacy and dignity by ensuring that they discussed confidential matters in the privacy of the surgery and they kept the doors shut when treating people.

We noted that the practice was designed to be accessible to people with mobility problems and wheelchair users.