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Inspection report

Date of Inspection: 28 March 2013
Date of Publication: 26 April 2013
Inspection Report published 26 April 2013 PDF

Overview

Inspection carried out on 28 March 2013

During a routine inspection

Patients using the dental practice at the time of our visit told us they were satisfied with the service they received. One patient we spoke with said they were �very happy� with the practice, and the dentist was �very pleasant and understanding�. Patients said they were given good information about their treatment and the options available to them. They told us they had sufficient time to make decisions about their treatment. Patients confirmed that treatment was delivered according to the agreed plans and they received appropriate dental health information. They found the practice clean and hygienic. One patient described it as �very good�.

We found that patients were given appropriate information to understand the care and treatment choices available to them. Treatment was provided in line with agreed plans. Attention was paid to patients' safety and welfare during treatment. The provider had systems in place to ensure that patients were cared for in a clean and hygienic environment. The quality of the service provided was regularly assessed and monitored. The provider was carrying out the necessary checks before staff started work.