The Care Quality Commission
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Archived: SENAD Community Support Services

7 St James Court, Friar Gate, Derby, Derbyshire, DE1 1BT (01332) 200300

Provided and run by:
Winslow Court Limited

All Inspections

16 December 2013

During a routine inspection

As part of this inspection we spoke with eight people and/or their relatives who used the service. We also spoke with six members of staff including the registered manager and one professional who had knowledge of the service.

We received mixed comments about the service provided. One professional we spoke with told us that they had found the service 'helpful and supportive'; while another person told us that it was 'unreliable'. We were also told that the provider struggled to cover shifts at times. Another person told us the provider was 'absolutely fantastic'.

Each person had a support plan in place which was specific to that person's needs. Not all of these or the risk assessments had been updated in line with the frequency identified by the provider.

Staff had completed training in how to keep people safe and where able to tell us what they would do if they had concerns. However, we found that not all incidents had been referred to the Local Authority Safeguarding Board.

We saw that the provider had carried out sufficient pre-employment checks on staff to help ensure that they were suitable to work in this environment.

The provider had a complaints system in place. There was evidence that complaints had been investigated.

We found that not all care records contained up to date information about the person who used the service. This meant that staff may not have been aware of any changes in a person's behaviour or their support needs.

15 January 2013

During a routine inspection

We spoke to two people and two relatives of people using the service. We also spoke with other professionals involved in providing care to people using the service. They spoke positively about staff respecting their privacy and maintaining their dignity. One relative told us "the staff are lovely, very professional".

We found that people were receiving the care and treatment that they needed in line with their support plans. We saw that support plans were outcome focused and comprehensive in regards to peoples needs.

Staff we spoke with told us that they received training and supervision to support them in their roles. All of the staff we spoke with told us they enjoyed working at the service and felt supported by the agency. One support worker told us 'the support you get is good'.

We found that the provider had systems in place to assess and monitor the standards at the home and action plans showed that they address items that came to their attention.