The Care Quality Commission
  • Dentist
  • Dentist

Archived: M & M Private Dental and Cosmetic Centre

19-20 The Waterfront, Sovereign Harbour, Eastbourne, East Sussex, BN23 5UZ (01323) 472772

Provided and run by:
Mrs Mershid Saeedbakht

All Inspections

1 March 2013

During a routine inspection

We saw that the practice was open on one day each week and offered private treatments only. We spoke to two patients who confirmed they were pleased with their care and made comments such as 'They always explain costs and options to me' and 'I would happily recommend them'. One patient also said 'They have not asked my opinion of service''.

We saw the receptionist manager checked the medical history details. We observed patients came out after consultation with the dentist with information on charges and about the type of treatment which had been discussed.

We were shown the summary sheet of the Infection Prevention Society (IPS) audit tool which was used to monitor compliance with guidelines on decontamination in dental practices. This provided assurance that measures were being taken to protect patients against the risk of cross infection.

We saw the protocol which was used to recruit new staff members and an induction check list which was used to ensure that staff were suitable and could work safely in the practice.

Staff received appropriate professional development.

We observed that patients personal records were kept on computer and that this was password protected. The manager explained that paper records including medical histories were kept on file and locked within a filing cabinet in the reception area.