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Archived: Lancaster Inadequate

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Inspection report

Date of Inspection: 1 May 2013
Date of Publication: 31 May 2013
Inspection Report published 31 May 2013 PDF | 84.62 KB


Inspection carried out on 1 May 2013

During a routine inspection

At the last inspection there were concerns regarding the lack of regular care plan reviews and care plans were not always in place for when people started with the agency. We saw care plan records were now all in place and were regularly reviewed.

When we spoke with people who used the agency they told us told us they managed their own medication. One person commented, `I can do my medication myself, I use blister packs. I would say if I had any problems. I am quite happy`. Our discussions with staff confirmed they were clear about their role and what action to take if they had any concerns regarding the safe use of medication.

At the last inspection there were concerns that related to the safe recruitment of staff. We found all relevant checks were undertaken before new staff members commenced their employment.

Since the last inspection we saw evidence that the manager had improved their procedures to monitor the quality of the service being provided. There were regular care plan reviews taking place and the management team had oversight of the review process.

The agency had a complaints procedure and a copy was made available to people in their individual care plans. The provider maintained records of complaints in the main office as an audit trail of complaints and concerns with actions taken.

The four care plan records we looked at contained accurate and up to date information. The files were planned and organised in a consistent way.