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Archived: Lancaster Inadequate

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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 17 January 2013
Inspection Report published 17 January 2013 PDF | 86.06 KB

Overview

Inspection carried out on 23 October 2012

During a routine inspection

We visited the agency and carried out an unannounced inspection. We looked at care plans and records, we spoke with members of the staff team and we spoke with carers and family members.

People told us; there have been hiccups but they’ve ironed them out`.

`I can’t fault them, I can relax and let them get on with the job`.

`It makes you feel the job isn’t just going in and making cups of tea. It is a very important job`.

Staff told us they felt supported and there was always someone on the end of the phone.