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Archived: Emergency Medical Services

Reports


Inspection carried out on 31 January 2014

During a routine inspection

We spoke with one person who had used the service. They told us they were very happy with the quality of service. They told us it was a “very good service.”

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. The provider collected feedback forms. The ones we saw were very positive about the service.

People experienced care, treatment and support that met their needs and protected their rights.

The provider had policies and procedures in place to maintain cleanliness on the ambulance. We looked at the vehicle and saw it was clean.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. There was appropriate support in place for staff. Staff told us they felt supported in their roles.

The provider had an effective system to regularly assess and monitor the quality of the service. We saw examples of regular checks taking place, such as the daily vehicle check.

Inspection carried out on 7 December 2012

During a routine inspection

We spoke with one person whose relative had used the service. They told us they were very impressed with the quality of service. They told us it was “so outstanding. They [the staff] really were absolutely fantastic.”

There was evidence that the provider was gathering the opinions of people using the service. None of the feedback forms we saw contained any concerns about the service.

The provider had policies and procedures in place to maintain cleanliness on the ambulance. When we visited we did not have any concerns about the cleanliness of the vehicle.

There was appropriate support in place for staff. Staff told us they felt supported in their roles.

The provider had an effective system to regularly assess and monitor the quality of the service. We saw examples of regular checks taking place, such as the daily vehicle check.