The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Bluebird Care (Swindon)

Suite 5 Park House, Church Place, Swindon, Wiltshire, SN1 5ED (01793) 698033

Provided and run by:
Protea Associates Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

27 September 2013

During a routine inspection

We spoke with three relatives and three people who used the service. They told us that they, or their relative, had been involved in developing their care plans, for example by saying what support they needed and when. The three people also said that they had been given information about the service and they each had a copy of their care plan in their home.

People were supported to make decisions about their care and their day-to-day lives. They were also supported to be as independent as possible.

There were safeguarding procedures and staff had received training so that people were protected from abuse. Staff had also received a range of training and qualifications and they were supervised and supported so that they could meet people's needs.

The people and their relatives told us that the carers were always polite and respected their dignity.

One relative in stating that they were 'by and large very happy' and the staff were 'very flexible and accommodate last minute changes'.

A person informed that her carers were 'all friendly' and 'can't honestly complain'.

People and their representatives were asked their views about the service and these were listened to and acted upon. There was a system to monitor the quality of the service that people received and to make improvements when needed.

24 January 2013

During a routine inspection

We spoke with four relatives of people who used the service. They told us that the people had been involved in developing their care plans, for example by saying what times they wanted calls to happen. They also said that people had been given information about the service and they each had a copy of their care plan in their home.

The relatives told us that the carers were always polite and respectful. One relative said that they couldn't wish for a better service and it was "absolutely brilliant" and an "excellent service."

People were supported to make decisions about their care and their day-to-day lives. They were also supported to be as independent as possible.

There were safeguarding procedures and staff had received training so that people were protected from abuse. Staff had also received a range of training and qualifications and they were supervised and supported so that they could meet people's needs.

People and their representatives were asked their views about the service and these were listened to and acted upon. There was a system to monitor the quality of the service that people received and to make improvements when needed.