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Archived: Home Instead Senior Care Also known as Silver Lining Care Services Limited t/a Home Instead Senior Care

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 14 January 2014
Date of Publication: 11 February 2014
Inspection Report published 11 February 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

We spoke with the owners, the registered manager, two health care professionals, three relatives and a family friend.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

There were effective recruitment and selection processes in place.

We chose three staff files across a range of staff positions. Each file contained all the information required and held a copy of a completed application form, two suitable references and a satisfactory Disclosure and Barring Service (DBS) check. Proof of identity of each member of staff was held on the electronic system in order to provide individual staff identity badges. The provider might find it useful to note that two of the files did not include some of the information required, for example gaps in employment history. Discussing employment history with the manager, ensured that people were safe from staff who may not be fit to work with vulnerable people.

Each prospective member of staff had an interview that was carried out by the recruitment team. They were asked set questions about the role they had applied for and their answers were recorded.

All of the people spoken with were complimentary of the staff and comments included ""girls are good”, “girls are fantastic", "staff are absolutely excellent" and "my girls are brilliant".

All staff spoken with told us they had regular supervision and staff meetings. They told us they felt well supported to do their jobs, felt part of a team and received good training.