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Archived: Home Instead Senior Care Also known as Silver Lining Care Services Limited t/a Home Instead Senior Care

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 14 January 2014
Date of Publication: 11 February 2014
Inspection Report published 11 February 2014 PDF

People should be cared for in a clean environment and protected from the risk of infection (outcome 8)

Meeting this standard

We checked that people who use this service

  • Providers of services comply with the requirements of regulation 12, with regard to the Code of Practice for health and adult social care on the prevention and control of infections and related guidance.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

We spoke with the owners, the registered manager, two health care professionals, three relatives and a family friend.

Our judgement

People were cared for in a clean, hygienic environment.

Reasons for our judgement

We spoke with staff about the procedures employed to ensure that the risk of infection was reduced and cleanliness maintained.

Gloves and aprons were issued and supplied to staff on an individual basis. We saw that these were in use in each person's home we visited where required. We were told that staff carried adequate stocks of protective equipment in their vehicles as their personal supply. Staff were supplied with personal alcohol hand wash gel.

The agency had a 'no uniform' policy. The agency considered that uniforms were a 'barrier' and care staff wore their own clothes. This was because the agency supplied staff not only for personal care, but for other services such as companionship, escorting people on visits/appointments or company in their own home. All the people we asked about staff uniforms told us that they did not mind staff wearing their own clothes and preferred it when they visited. One person told us it was better when they went out with the care staff as they felt more relaxed.

We were told us they had undertaken training in infection control, health and safety and food hygiene. This meant that staff were fully trained in their duties and understood the importance of a clean environment which prevented risk of infection.

We saw that there were good standards of cleanliness and hygiene in people's own homes where staff were employed for domestic duties. We saw that staff used the appropriate techniques. Where equipment was used, this was seen to be clean and hygienic. People told us they were very happy with the staff's level of cleanliness.