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Archived: Home Instead Senior Care Also known as Silver Lining Care Services Limited t/a Home Instead Senior Care

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 5 March 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF | 80.66 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We carried out a visit on 5 March 2013, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

There were sufficient qualified, skilled and experienced staff to meet people's needs.

Reasons for our judgement

The manager told us that people’s initial assessments included the number of staff needed for the person. Care records and staff we spoke with confirmed this. One staff told us “ we’re always prepared. We know which people need two of us before we visit. It’s in the care plans”.

From the training records and talking to staff, we saw all staff received an induction which included safeguarding and the Mental Capacity Act. Thereafter, staff received training specific to the service. For example, dementia, Parkinson's and bereavement. This demonstrated that the agency supported its staff and gave them the skills and knowledge to promote people’s care and welfare.

Staff told us how they put their training into practice. They told us that they felt confident to carry out their roles and that the training helped them understand the needs of people they supported. The manager told us "care givers are the front line and need to be supported in order to give good support themselves". One staff told us "I feel very supported and they give us the best training I've ever had”.

One staff told us that the training they received “helped me understand the illnesses that people have, so I’m more able to provide what people need”. One relative told us the staff were “extremely knowledgeable”, whilst another person told us they “always know what to do”.

Staff told us they received supervision every two months where they could discuss any issues they had. We saw a supervision schedule for all staff and were shown one staff’s training file that contained training a record of their supervision sessions. The manager told us how these sessions also highlighted future training needs. We saw evidence of this in the staff training file we viewed.

Staff we spoke with told us they felt supported by the agency. One staff said “they're brilliant, absolutely brilliant”.