The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Fountain Healthcare Professional Services Limited

66 Overton Road, Abbey wood, London, SE2 9SE (020) 8320 6999

Provided and run by:
Fountain Healthcare Professional Services Limited

All Inspections

13 December 2013

During a routine inspection

One person who used the service we spoke with and a person speaking on their behalf told us they were very happy with the service they received. At the time of inspection only one person was receiving a personal care service in their own home and staff had been provided on a few occasions to a hospice in the previous six months. People told us that the staff were on time and were caring and supportive in their attitude and their work. People told us that the management were responsive to their support needs, and one person said that the management knew them and responded to any requests for changes in the way care was provided.

People we spoke with said that the staff explained what they were doing and involved them in decisions about their care, and in reviewing their care plans. People said they were given choices about how their care was delivered and that they felt safe and well cared for. One person said: 'the staff are respectful and the same staff usually helps me and knows what I want'.

The provider ensured that they spoke with and involved other health professionals in providing care for people. The staff understood how to keep people safe and the provider ensured that safe recruitment practices were adhered to in order to keep people safe. There was a system in place to effectively respond to people's concerns and complaints.