• Dentist
  • Dentist

Lincoln House Dental Practice

Lincoln House, 35 High Street, Pershore, Worcestershire, WR10 1AA (01386) 552659

Provided and run by:
Lincoln House Dental Practice Limited

Important: The provider of this service changed - see old profile

All Inspections

23 March 2023

During a routine inspection

We carried out this announced comprehensive inspection on 23 February 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises. We found shortfalls in assessing and mitigating risks relating to domiciliary care
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had recruitment procedures which required strengthening to meet current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Lincoln House Dental Practice is in Pershore and provides private dental care and treatment for adults and children.

There are steps into the entrance of the practice. The practice provides a portable ramp for wheelchair users. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 3 dentists, 7 dental nurses, 1 practice manager and 1 receptionist. The practice has 3 treatment rooms.

During the inspection we spoke with 3 dentist, 2 dental nurses and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: Monday to Friday from 8am to 5pm.

The practice had taken steps to improve environmental sustainability. For example, recycling where appropriate.

There were areas where the provider could make improvements. They should:

  • Implement an effective recruitment procedure to ensure that appropriate checks are completed prior to new staff commencing employment at the practice.
  • Implement protocols for domiciliary visits taking into account the 2009 guidelines published by British Society for Disability and Oral Health in the document “Guidelines for the Delivery of a Domiciliary Oral Healthcare Service”

18, 19 June 2013

During a routine inspection

During this inspection we spoke with the practice manager, two dentists, three dental nurses and a receptionist. We also spoke on the telephone with six people who used the practice.

People who used the practice were very complimentary about the care and treatment they received. One person said the practice was: 'Brilliant I would highly recommend it'. People told us they were given information about their treatment and the dentist: 'Explained everything I needed to know'. There was medication and oxygen available for medical emergencies and staff were trained to know what to do if a person became unwell at the practice.

The practice was clean and hygienic. People we spoke with confirmed that this was their experience too. There were suitable arrangements for the cleaning, sterilising and storing of instruments so that people were not placed at risk of infection.

The dental team were qualified and maintained their continuous professional development as required by the General Dental Council so that they knew how to provide appropriate treatment and support to people.

The provider had systems of audits in place to enable them to monitor the quality of the service provided. This made sure that people received appropriate care and treatment. People were asked for their views about the practice and these were listened to. This made sure that people felt involved in their care and treatment.