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Hardwick House Retirement Home Good

Inspection Summary


Overall summary & rating

Good

Updated 26 October 2019

Hardwick House provides care and accommodation for up to 19 older people with care needs associated with older age. There were 14 people living at the service on the day of our inspection. Hardwick House is an adapted building in a residential area of Eastbourne with a passenger lift and access to outside areas.

People’s experience of using this service and what we found

People lived in an open, friendly, family atmosphere where they felt safe and well cared for. People had good relationships with staff and other people living at Hardwick House. During the inspection we saw people engaging happily with laughter and good-humoured banter.

People received care and support from staff who knew them well. Staff were trained and competent in their roles and monitored people's health and wellbeing. When needed, referrals were made to other healthcare professionals. Staff responded to advice given to ensure people received the care they required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had a high level of independence and made choices about their care and support, what they did each day and how they spent their time.

People were supported to maintain relationships that were important to them. People socialised together during meals and activities. Relationships with family and friends were supported and encouraged. People were able to take part in activities and follow their interests. People enjoyed a variety of activities, trips out and social events.

People lived in a home which was well managed and had systems to monitor standards of care and ensure on-going improvements. People told us the registered manager/provider and all staff were open, honest and approachable and they could raise any issues with them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was Good (published 4 April 2017)

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 October 2019

The service was safe

Effective

Good

Updated 26 October 2019

The service was effective

Caring

Good

Updated 26 October 2019

The service was caring

Responsive

Good

Updated 26 October 2019

The service was responsive

Well-led

Good

Updated 26 October 2019

The service was well led