All inspections: Firtree House Nursing Home

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People told us that they liked living in the home. We saw that most people in the home had their own room, which they had personalised their own belongings. One person said they had their own TV and radio, and preferred to spend time on their own. They said they had enough to do and that the 'home has been very good'. Another person told us 'we're lucky, they do look after us!' One person told us they enjoyed reading, and sitting in the conservatory; and another said they found the place 'very homely' and was impressed that they had all the equipment to support her needs.

Relatives told us that they were happy with the home. We were told that it was 'not a smelly place' and it was 'nice and lovely and friendly.' The visitors we spoke with told us that the staff were good at communicating with them, and informed them if their relative living in the home was unwell. Visitors told us there were open visiting times, and that the staff were very friendly.

One person said that if they had any concerns 'I could talk to someone about that.' A relative told us that they were satisfied with the care, and if they were concerned they could talk about it - they told us that 'the staff are approachable, and very friendly.'

The people we spoke with and their relatives were positive about the staff. One of the people we spoke with said 'all the girls [staff] are friendly.' Another person told us that the 'staff are very nice, and they all talk nicely to you.'

Archived: Firtree House Nursing Home

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25 October 2012

During a routine inspection