We carried out a review of the data available to us about Vision House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Vision House, you can give feedback on this service.
This service is rated as Good overall. The previous inspection of January 2013 was not rated as the CQC did not give ratings to independent healthcare providers at that time. However, all the required standards of care were met.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Vision House as part of our inspection programme and to give this service a rating.
Vision House is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activities: diagnostic and screening procedures and treatment of disease, disorder or injury. Vision House provide medical retinal services, intravitreal injections, retinal laser and YAG (Yttrium Aluminum Garnet) laser treatments. Minor ophthalmic procedures associated with the holistic care of patients are also provided.
The provider is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
Patients told us they were given information about treatment options so they could be involved in making decisions about their care. Patients told us they were treated with respect when they were at the service and afterwards. One patient said, 'There is no waiting like when you go to hospital. The staff always keep you informed about what's happening.' Another patient told us the aftercare service was great and they were encouraged to phone the service if they had any concerns about their treatment.
Staff told us they were trained to do their job properly and said they felt supported by their manager. Staff were observed to be respectful of people's privacy and dignity during the visit.
Patient waiting, treatment and consultation areas were clean, bright and comfortable. Drinks and snacks were available for patient's comfort during appointments.
There were systems in place to monitor the quality and suitability of the service.