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This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 29 August 2013
Date of Publication: 10 September 2013
Inspection Report published 10 September 2013 PDF

Overview

Inspection carried out on 29 August 2013

During a routine inspection

On the day of our visit we were told that there were 33 patients staying at the Glenbourne Unit � Bridford and Harford and 14 patients were on either long term or day leave. We spoke with eight patients, 10 staff members and members of the management team. We looked at five patients care files, observed care and reviewed information provided to us by the management team about how they ensured the quality and safety of the service.

Before patients received any care or treatment they were asked for their consent and staff acted in accordance with their wishes.

Patients we spoke with who were staying at the Glenbourne Unit said that their care and welfare needs were being well met. Comments included: �The staff are exemplary. I rely on them to keep me safe�, �My needs are being met to aid my recovery�, �I am OK, being looked after really well�; �It�s all good. Been playing basketball today� and �I can always find a quiet place if I need to.� We observed patients and staff. We saw plenty of positive interactions taking place and patients looked relaxed and comfortable asking staff for advice or information.

There were effective systems in place to reduce the risk and spread of infection.

Patients did not express any concerns about the Glenbourne Unit�s recruitment process.

People were made aware of the complaints system. This was provided in a format that they could understand and use if necessary.