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This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 27 November 2012
Date of Publication: 12 December 2012
Inspection Report published 12 December 2012 PDF


Inspection carried out on 27 November 2012

During a routine inspection

On the day of our visit we were told that there were 42 patients staying at the Glenbourne unit on the two wards � Bridford and Harford and three patients were on leave. We spoke with 10 patients, 12 staff members including an occupational therapist and advocate and the management team. We looked at eight patients care files, observed care and reviewed information provided to us by the management team about how they ensured the quality and safety of the service.

Patients who used the service understood the care and treatment choices available to them. Patients told us how they were helped to understand the care and treatment choices available to them. Comments included: �I am fully involved in my care and treatment� and �I am involved in formulating my care plan and will write on it if I don�t agree with what has been written.�

Patients we spoke with who were staying at the Glenbourne Unit said that their care and welfare needs were being well met.

Patients we saw and spoke with confirmed that they felt safe and supported by staff at the Glenbourne Unit and had no concerns about the ability of staff to respond to safeguarding concerns.

Patients we spoke with informed us that staff met their needs in a timely manner. Everyone we spoke with were confident in the ability of staff to provide the care needed.