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Combe Lea Community Resource Centre Good

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Inspection report

Date of Inspection: 15 January 2014
Date of Publication: 31 January 2014
Inspection Report published 31 January 2014 PDF | 84.21 KB

Overview

Inspection carried out on 15 January 2014

During a routine inspection

There were 25 people who use the service on the day of our visit; we spoke with two people who use the service on Willow View and three relatives on Gardner’s Row, where the people who use the service have a dementia. We spoke with three members of staff. People we spoke with said “they’re wonderful staff” and “they provide what I want”. People said that staff knew their needs “very well” and “we’re really looked after”. Staff we spoke with said “key workers sit with residents and go through care plans to explain anything”.

We saw four support plans and there was evidence that people's right to consent was recognised. People we spoke with said “I try to be as independent as possible, staff help with what I can’t do”, “if I want something done I ask and it gets done” and “I can change my mind”.

One person told us “my key worker does anything I want her to”. Another person said “we’re really looked after”. People said they felt staff treated them respectfully; everyone said they felt safe in the home and one person said “I’ve been very happy here”.

People we spoke with said that their opinions were listened to and that “there’s a form comes round every so often”.