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Combe Lea Community Resource Centre Good

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Inspection report

Date of Inspection: 21 September 2012
Date of Publication: 19 October 2012
Inspection Report published 19 October 2012 PDF | 78.95 KB

Overview

Inspection carried out on 21 September 2012

During a routine inspection

One person we met said: “I would not change anything. I am happy here and would not want to move as I wouldn't find anything better”. Another person said: “I am looked after very well. The food is good and the staff are kind”.

One visitor we met told us: “the place is perfect and I have no concerns”. Another said: “I don’t think we could have picked a better home”.

All the people we talked with said they enjoyed the food. They said they were given a variety of meals and could choose them each day. They said they were able to ask for something different if they did not like what was on the menu that day.

We observed care delivered by the care staff. People were treated with patience and kindness. People were treated with dignity and respect. We observed that the care plans detailed the care needs of the people at the home. We saw that an assessment about people’s mental capacity had not been completed.

Staff told us that they had received all necessary training. The home has a system in place to monitor the quality of care and support provided at the home.