Archived: Home Instead Senior Care

The North Colchester Business Centre, Office No 2, 340 The Crescent, Colchester, Essex, CO4 9AD

Provided and run by:
J M Price Ltd

All Inspections

23 January 2013

During a routine inspection

People told us that the care workers treated them with respect. We asked one person if they felt the care workers treated them with respect and they answered, 'Oh yes, very much so.' Another person said, 'They are exceptionally kind and conscientious.'

We looked at the care records of four people who used the service. The records showed that needs were assessed and care was planned and delivered in line with their individual care plan, including support with their personal care needs and medication.

We saw the training records of care workers which showed that they were provided with training in safeguarding vulnerable adults from abuse. They were further provided with information regarding their roles and responsibilities in safeguarding and whistleblowing in the handbooks for all employees and for care workers.

One of the relatives we spoke to stated, "I feel completely confident that XX will be safe when home instead are involved."

The registered manager told us that people were provided with a group of regular care workers to ensure a consistent service. They said that there were sufficient staff numbers to meet all planned care worker visits. This was confirmed by the records we saw during the inspection.

We saw evidence of quality monitoring visits to people who used the service. The records showed that they were asked for their views about the service. Their care plans and risk assessments were reviewed to address their comments where needed.