You are here

All reports

Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 14 May 2013
Inspection Report published 14 May 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 January 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. The registered manager told us that the practice ethos was that all staff should receive appropriate training and development. This was demonstrated by the practice owners commitment of freely making the time available for professional development and also funding the appropriate training for all staff. An external company was used to deliver team professional training. This company provided training in medical emergencies, adult and child safeguarding, infection control and information governance. We were shown certificates in staff files that demonstrated staff had attended appropriate training for their role. This demonstrated that the provider was supporting the staff to deliver care and treatment to a high standard. This meant that patients could be assured that they were receiving appropriate standards of clinical care.

The practice manager showed us their system for recording training that had been attended by staff working within the practice. We were shown the personal files for various staff. These contained details of continuing professional development, current Criminal Records Bureau (CRB) certificates, current General Dental Council (GDC) registration and current professional indemnity cover where applicable. This meant that patients could be assured that they were receiving the appropriate care from properly trained, supported and qualified staff.

We saw that all staff members had undergone training in the management of medical emergencies. The records also showed that members of staff had training in infection control. There was also an appraisal record in staff personal files. Each member of the support staff had a contract of employment detailing their terms and conditions of employment and new staff undergo an appropriate induction process. This meant that staff had received appropriate professional development.