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Archived: Fitzwilliam Court

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Inspection report

Date of Inspection: 28 August 2012
Date of Publication: 8 September 2012
Inspection Report published 8 September 2012 PDF | 50.29 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 28/08/2012, observed how people were being cared for, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard.

There were enough qualified, skilled and experienced staff to meet people’s needs.

User experience

People that we talked with praised the staff and used words like "caring" and "very good" to describe them.

They told us that they were able to go to any of the staff to discuss issues or concerns. They said if they raised any issues with them, they were generally sorted out.

Other evidence

On the day of the inspection the manager said there were 9 people receiving differing levels of personal care. The registered manager and one care staff (enabler) were working during the morning. Two care staff had come into the service to work specifically on updating people’s care plans and were not counted in staff numbers that day. Staff and the manager said they felt the current staffing levels enabled them to meet people’s needs.

We spoke to three members of staff .Staff told us about the 'new starter induction' they attended or were currently undertaking before they started working independently. This was rolled out over seven days and included sessions on moving and handling, safeguarding, food hygiene, infection control, personal care, dementia awareness and policies and procedures.

Staff said the training was excellent and other training opportunities within the service were also excellent. They said that all the training they attended was ’in depth’ and was very thorough.

The manager confirmed that all staff were being booked onto training courses to ensure they were kept up to date with mandatory and more specialist training.

Staff said if people’s needs changed and more support was needed the managers were very good at reassessing people’s care and then increasing support and staff numbers to meet people’s needs.

We were made aware by Barnsley Metropolitan Borough Council (BMBC) social services departments over of some concerns they had about staff’s reaction when a fire alarm sounding at the complex. The manager showed us evidence of the action taken by the service to address these concerns including action taken following a recent fire drill at the complex and discussions with staff on an individual and team basis about their responsibilites.This information and action taken by the service to address issues is to be fed back to BMBC later this month.

The staff were very positive about the supervision and support they received from their line managers. Staff said that they really enjoyed working at Fitzwilliam Court and got a lot of job satisfaction.They said, “I love working here.”