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Archived: Fitzwilliam Court

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Inspection report

Date of Inspection: 28 August 2012
Date of Publication: 8 September 2012
Inspection Report published 8 September 2012 PDF | 50.29 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 28/08/2012, observed how people were being cared for, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

People told us that they felt very safe living in their apartments.

One person said, "I'm not worried or unhappy about anything.”

Relatives told us that they believed Fitzwilliam Court was a safe place for people to live.

People said they were confident that care workers were honest, trustworthy and would take care of them.

Other evidence

The service had copies of the South Yorkshire Joint Protocols for Safeguarding People.

From our ongoing monitoring, we found that the manager at Fitzwilliam Court had identified and reported safeguarding concerns appropriately to the relevant authorities.

We spoke with three staff. They were fully aware of adult safeguarding policies and procedures and what action they would take if they saw or suspected any abuse. We saw a training matrix that told us that staff had received adult safeguarding training.

The staff said they had also attended training on the Mental Capacity Act and Deprivation of Liberty legislation.

We saw records of complaints or concerns held in the office. No recent concerns relating to care had been received. The manager said any concern or complaint was taken seriously by them. The manager said that they dealt with any issues of concern and made sure that they shared the lessons learnt with the care workers during staff meetings.

We reviewed how personal finances were managed at the service.

The registered manager confirmed that they do not hold or manage any people's bank accounts at the service. However, the provider should note that the systems for managing people’s monies, if staff carried out any shopping for them, were unclear which may mean that people and staff were not fully protected of risks associated with the handling of monies.