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Archived: Fitzwilliam Court

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Inspection report

Date of Inspection: 23 September 2013
Date of Publication: 16 October 2013
Inspection Report published 16 October 2013 PDF | 77.47 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 September 2013, talked with people who use the service and talked with staff. We talked with commissioners of services.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

All of the staff spoken with told us they were happy in their jobs and said that they felt supported by the manager and able to speak with them confidently about any issues. Staff said, "The manager has been very supportive of me since I started working here” and “I feel very supported, I have regular supervison, we have regular team meetings and because we are a small team we also support each other.”

The service had recruitment policies and procedures that the manager followed when employing new members of staff. We viewed three staff files. They contained an application form, job description, two references, copies of certificates, a photograph of the member of staff, two forms of identification, interview records and a programme of induction.

The service had completed enhanced Disclosure and Barring Service (DBS) checks, formally known as Criminal Records Bureau (CRB) checks for all staff working at the service. This helped to protect people that were receiving a service. The manager confirmed to us that no members of staff were allowed to commence working with people until their DBS check had been received. The manager was aware that if a person's DBS check was returned unclear, the provider must carry out a risk assessment to show that they had considered the results of the DBS check and all other information they had about the person, when making the decision to employ the person or not.

We examined the staff training matrix. This showed that all staff were provided with a rolling programme of training. Staff had completed all mandatory training and were booked in for regular updated and refresher training. Additional specialist training was also provided.

All staff that we spoke with were clear about their responsibilities and had the relevant qualifications, knowledge, skills and experience to carry out their role.