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Archived: Fitzwilliam Court

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Inspection report

Date of Inspection: 23 September 2013
Date of Publication: 16 October 2013
Inspection Report published 16 October 2013 PDF | 77.47 KB

Overview

Inspection carried out on 23 September 2013

During a routine inspection

At the time of our inspection, Fitzwilliam Court provided care and support to 13 people. We spoke with four people who invited us to visit them in their apartments.

Records checked showed that before people received any care, support or treatment they were asked for their consent and the staff acted in accordance with their wishes.

People experienced care, treatment and support that met their needs and protected their rights. All people we spoke with were satisfied with their care. Their comments included "The care staff who come to see me are very nice”, “staff are lovely”, “Smashing girls [care staff].They are a good group of staff who come to see me”, “staff respect me” and “I know all the staff who come to my flat, staff understand my needs and are very good.”

We found that people's needs were identified in care plans which were reviewed at regular intervals. People had been involved in the care planning process.

Where people were assisted and/ or prompted with their medication, people we spoke with did not have any concerns. Staff were appropriately trained in the safe handling of medicines and appropriate policies and procedures about medicines were in place.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. The provider had appropriate and effective recruitment procedures in place.

The provider had an effective system to regularly assess and monitor the quality of service that people received.