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Inspection report

Date of Inspection: 22 November 2012
Date of Publication: 11 December 2012
Inspection Report published 11 December 2012 PDF | 82.76 KB

Overview

Inspection carried out on 22 November 2012

During a routine inspection

We carried out telephone interviews with six people who use the service, one relative and four reablement care staff (carers). On the day of inspection we met with three carers, the manager, two home care organisers, four seniors and an occupational therapist in the reablement office. The administrative staff also assisted with the inspection process.

All of the six people and one relative who we spoke with were complimentary about the service. One person said they were fully involved in the support they needed and took the advice of the carers, occupational therapist and/or physiotherapist. One carer said they felt safer with the carers visiting them on a regular basis and a relative confirmed they were reassured knowing the carers would be visiting and helping the person to regain their daily living skills.

People�s feedback on the carers was good, with one person telling us the care was, �first class� and another person saying the carers were, �generally on time, caring and patient�. Although people said they did not always know which carer was coming to visit them, they confirmed all carers wore a uniform and identification and were professional.

Carers confirmed they had received training on supporting people in the community, rather doing all the tasks and chores for them. They also said they attended or completed other training relevant to their roles and responsibilities.