Archived: The Island Cosmetic Clinic

Updated 4 September 2018

The Island Cosmetic Clinic is a small doctor led cosmetic clinic providing treatments for excessive underarm perspiration, tension headaches and migraine for people over 18 years of age. Additional non-regulated cosmetic treatments are also provided.

The Island Cosmetic Clinic is located at:

49 Station Road,

Wootton Bridge,

Ryde,

PO33 4RA

The core opening hours for the clinic are, Monday 10am-6pm, Wednesday 10am-6pm and Friday 10am-6pm and fortnightly: Tuesday and Thursday 1-5pm. Treatments are by appointment only.

The staff team at the clinic consists of a doctor who is the medical director and aesthetic physician and an aesthetic practitioner who is also the registered manager. Between them they cover the five-day service offered. The clinic also has an assistant manager who is an aesthetic advisor.

We carried an announced comprehensive inspection at the Island Cosmetic Clinic on 20 July 2018. Our inspection team was led by a CQC Lead inspector. The inspection team included a GP Specialist Advisor.

Prior to the inspection, we reviewed a range of information we hold about the service, such as the last inspection report from July 2013, any notifications received, and the information provided from the pre-inspection information request.

During our visit:

• We spoke with the registered manager, the senior doctor and a member of the clinics reception team.
• We looked at equipment and rooms used for providing treatment.
• We reviewed records and documents.

To get to the heart of clients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 4 September 2018

We carried out an announced comprehensive inspection on 20 July 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The services are provided to adults privately and are not commissioned by the NHS.

The service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. The Island Cosmetic Clinic Ltd. is registered with CQC to provide the regulated activities of Services in slimming clinics and Treatment of disease, disorder or injury. The types of services provided are doctor’s consultation service and doctor’s treatment service.

At the time of our inspection a registered manager was in place. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

We received five completed CQC comment cards from clients who used the service. Feedback was very positive about the service delivered at the clinic.

We were unable to speak with clients about their experience of the service they received. This was because, on the day of our visit, no one was receiving treatment regulated by us. We were told a small number of clients attended for registered treatments each year. Most of the treatments provided did not require registration.

Our key findings were:

• Care and treatment was planned and delivered in a way that was intended to ensure

people's safety and welfare.

• All treatment rooms were well-organised and well-equipped.
• Staff told us the service was for people over 18 years of age only.
• Clinicians regularly assessed clients according to appropriate guidance and standards, such as those issued by the National Institute for Health and Care Excellence.
• Staff were up to date with current guidelines and were led by a proactive management team.
• Staff maintained the necessary skills and competence to support the needs of clients.
• There were effective systems in place to check all equipment had been serviced regularly.
• The provider was aware of, and complied with, the requirements of the Duty of Candour.
• The provider had an effective system for ensuring the identity of clients who attended the service.
• Risks to clients were well-managed. For example, there were effective systems in place to reduce the risk and spread of infection.
• Clients were provided with information about their health and received advice and guidance to support them to live healthier lives.
• Information about how to complain was available and easy to understand.
• Systems and risk assessments were in place to deal with medical emergencies and staff were trained in basic life support.

There were areas where the provider could make improvements and should:

• Review chaperone training for staff.