The Care Quality Commission

Archived: Careful Care

Room S1, Cowley House, 12 Black Jack Street, Cirencester, Gloucestershire, GL7 2AA

Provided and run by:
Careful Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

18 March 2013

During a routine inspection

People were allocated a care worker or care team in order to maintain consistency. People told us, "I have the same carer every visit, they are excellent, we spend a lot of time having fun and laughing together".

We spoke with two staff members who confirmed that staffing levels were very good. Staff told us "We have good staffing levels and a lovely team of staff' and 'Staffing is really good the manager ensures that shifts get covered so calls are not missed'.

People were given support by the provider to make a comment or complaint where they needed assistance. We asked people what they would do if they were unhappy with the service they received and wanted to make a complaint. People told us "I would ring the office and talk to the manager who is very approachable' and 'If I was unhappy I would tell the staff that visit me or ring the office'.

We spoke with two care workers and they told us that they had received training in safeguarding vulnerable adults (SOVA), yearly and that safeguarding topics were discussed regularly. Staff told us 'If I suspected abuse I would report this straight away to the manager or would contact the local authority myself'.