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Inspection report

Date of Inspection: 12 December 2012
Date of Publication: 4 January 2013
Inspection Report published 4 January 2013 PDF

Overview

Inspection carried out on 12 December 2012

During a routine inspection

People using the service told us they were satisfied with the way the agency delivered their care and support. People said they shared a good relationship with their regular care staff who they described as �very good� and �helpful�.

People were involved in their assessment of needs and the development of their care plan. People�s views were taken into account and they were therefore able to influence the delivery of their service.

People were satisfied with the support they received with their medication and confirmed they received their medication when they needed it.

Staff were provided with appropriate training opportunities and received regular supervision.

There were effective systems in place to monitor and assess the quality of the service.