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Inspection report

Date of Inspection: 15 November 2011
Date of Publication: 30 November 2011
Inspection Report published 30 November 2011 PDF

Overview

Inspection carried out on 15 November 2011

During a routine inspection

People using the service told us they were satisfied with the way the agency delivered their care and support. People said they shared a good relationship with the staff who they described as �caring� and �helpful�. One person said �I can�t say enough about how good they are�.

People were involved in their assessment of needs and the development of their care plan. Their views were taken into account and they were therefore able to influence the delivery of their service.

People were satisfied with the support they received with their medication. However, some of the records and policies and procedures were not up to date, which meant there was the potential for error.

People felt the manager and the staff team were approachable and accessible and they could talk to them at any time if they had any concerns or queries. People were given the opportunity to complete a satisfaction questionnaire every six months and all the people who responded indicated they were satisfied with their service. However, people had not received feedback about their participation in the survey and any action taken by the agency in response to their comments. None of the people spoken with had any concerns about the service.