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Inspection report

Date of Inspection: 24 August 2012
Date of Publication: 18 October 2012
Inspection Report - DC published 18 October 2012 PDF | 50.24 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/08/2012, checked the provider's records, observed how people were being cared for, looked at records of people who use services, reviewed information from people who use the service, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

Whilst people had not received any specific information about reporting abuse they confirmed that they would contact a member of staff at the agency if they had any concerns about the service or the support they received. All confirmed that they felt safe with the carers who were visiting them and did not feel in any way threatened or concerned when the carers were around. During the home visits they told us they were respected and listened to. They knew they could speak with the provider/manager and would have no problem doing so if they had any concerns.

The people who spoke to us all said that they had an understanding of what to do if they were not happy about something. Although their understanding around types of abuse varied all but one of the people spoken to felt they would feel confident about reporting it or getting help.

Other evidence

Preventing abuse

The agency had an adult protection procedure [now called safeguarding] that complied with the relevant legislation and good practice guidelines. This was designed to ensure that any possible problems that arose were dealt with openly and people were protected from possible harm. Staff members were made aware of the process to follow should they suspect any abuse was occurring. This was mentioned in the induction process and was revisited during appraisals, supervisions, staff meetings and regular in house training days. The staff members we spoke to all confirmed that they had received safeguarding training or were due to do so.

The provider/manager and the care staff members we spoke with told us that there was a policy on whistle blowing. We found the care workers had a good understanding of what and who they would report any concerns to.

Raising concerns

People said that they would raise any concerns they had with the care staff or the provider/manager if needed. In discussions with people using the service it was clear they were aware of what to do in the event of them having a concern or complaint.

The provider/manager and staff spoken with confirmed that they were aware of the procedure to be followed if abuse was suspected. This included gathering basic information, reporting the incident to the provider/manager and triggering the concern to the local safeguarding team. The agency had access to the safeguarding policy for the Local Authority.