Archived: Leylands Rest Home

We looked at four care plans and saw they contained information about people's needs. The care plans were person centred and included information about people's personal care, communication, mental health needs, health and how they liked to spend their day. A person who used the service told us, "I have no worries, now I live here the worries have been taken away from me."

As we walked around the building we saw windows had been opened to ensure the accommodation was aired. We spoke with a person's relative who told us, "It's brilliant, very clean."

During our visit we examined the personnel records of four members of staff. We found that robust recruitment procedures were being followed when employing people to work at the home.

We looked at records and spoke to staff, the manager, people living in the home and visitors about the quality of the service. People we spoke with told us they were happy living in the home. One person said, "I am quite happy here."

We spoke with one visitor who told us that they are very satisfied and had been involved in their relatives care plan and that staff always let them know what was going on.

We saw that people looked well cared for and responded well to the staff. There was lots of laughter and smiles and staff used what they knew about people to engage them in conversation.