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Archived: Hyde Park Healthcare Limited t/a Hyde Park Care

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All reports

Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF | 73.39 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 October 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

We also reviewed the results of recent written feedback from people using the service and their families.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

There were effective recruitment and selection processes in place. Candidates were asked to complete an application form which asked for details about education and employment history. Suitable candidates were then invited to an interview where they would be asked about their experience and why they wanted to be a carer. They were assessed on the basis of the suitability of previous employment, their skills and knowledge, communication skills and their general suitability for work in the care sector. We saw examples of completed application forms and interview assessments on staff members' personnel files.

Appropriate checks were undertaken before staff began work. When people attended for interview they were asked to provide appropriate documentation such as proof of identity, address and right to work in the UK, as well as any certificates of education and training. We saw retained copies of these on personnel files. On the application form they were asked to provide details of two referees and we saw records of these being taken up. Following an offer of appointment Criminal Records Bureau (now Disclosure Barring Service) checks were undertaken before a person began providing and care or support. Records of these checks were also retained by the service.