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Archived: Hyde Park Healthcare Limited t/a Hyde Park Care

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All reports

Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 11 January 2013
Inspection Report published 11 January 2013 PDF | 75.59 KB


Inspection carried out on 13 December 2012

During a routine inspection

When people first started using the service they were asked how they wanted to be cared for and supported and this was respected. Carers were able to speak the language of the people they were looking after and could accommodate peoples' cultural needs.

Relatives of people using the service described the service as "excellent" and said they were "very happy" with it. Details of people's medical needs were taken when they first started using the service and risk assessments were done to make sure that people were safe. There were policies and procedures in place for what to do in emergency situations which staff were aware of.

Staff were aware of the signs of possible abuse and knew how to report them, including to the local authority.

Staff received an induction to the service which included appropriate training. They met with senior staff at the service on a monthly basis to discuss their performance. Managers carried out regular spot checks in people's homes to check on the quality of the care and support that staff were providing.

The service sought feedback from people they were caring for and supporting and made changes if appropriate. Staff conducted audits on the quality of the services they were providing. There was a complaints policy and procedure in place and the relatives of people using the service told us that they would be happy to raise any concerns if they had them.