The Care Quality Commission
  • Doctor
  • Independent doctor

150 Harley Street

Overall: Good read more about inspection ratings

150 Harley Street, London, W1G 7LQ (020) 3075 3150

Provided and run by:
ENT at 150 Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about 150 Harley Street on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about 150 Harley Street, you can give feedback on this service.

7 December 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at 150 Harley Street. This was part of our inspection programme as they had not been inspected since November 2013.

150 Harley Street is an independent healthcare provider offering diagnosis and treatment for ear, nose and throat (ENT) conditions to adults and children.

The lead clinician is the register manager. A registered manager is a person registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Clinicians and staff dealt with patients with kindness and respect and were committed to involving people in decisions about their care.
  • The service adjusted how it delivered services to meet the needs of patients, especially so since the COVID-19 pandemic. Patients could access care and treatment in a timely way.
  • The way the service was led and managed promoted the delivery of high-quality, person centred care.

The areas where the provider should make improvements are:

  • Ensure staff training and appraisals are completed in an appropriate timeframe.
  • Ensure DBS checks are carried out for all staff members prior to employment.
  • Ensure there is a written risk assessment for the medicines that is not in stock in the clinic.
  • Ensure clinical audits are conducted to evidence quality improvement.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

7 November 2013

During a routine inspection

There were appropriate arrangements in place to support consultant surgeons to obtain consent from people using the service for certain types of care and treatment. We found that people were positive about the care they received and the facilities available. One person told us "The surgeon treats me with care and respect." We reviewed patient feedback forms. One person commented "A perfect experience in every way." Another person wrote "I have received absolutely excellent service and care."

We observed that the service had appropriate emergency equipment and that staff had received up to date training to deal with resuscitation situations. Infection control practices and equipment were appropriate to prevent the spread of infection. We found the service to be clean and tidy.

Medicines were stored safely and drug stock records were accurate and well maintained. We saw evidence that other records relating to the service were fit for purpose and held securely including medical records and staff information. Regular audit of the management of the service was conducted and documented to improve care provision.

11 April 2012

During a routine inspection

We were not able to speak with patients during our visit. However, we saw evidence from a patient survey which showed that patients were satisfied with the service and their involvement in making decisions about their care and treatment.