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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 27 November 2012
Inspection Report published 27 November 2012 PDF | 75.48 KB

Overview

Inspection carried out on 23 October 2012

During a routine inspection

We spoke with two of the four people using the service who told us that they were treated with respect and dignity. They said staff were approachable and easy to talk to. One person described living at the home as being “like a big family.” People told us that they felt safe and were able to talk with the manager if they had a worry or concern and this would be acted on.

People were given choices and the option to participate in various activities provided by the service and we saw evidence of this in minutes of residents meetings and people’s records.

There were systems in place to ensure that people were protected from abuse and that they received the care they needed. Systems were in place to gather information about the quality of the service and people had a say in how the service was run.